Vendors may refuse a return of an item if it has been altered by the Customer in any way. This is not sufficient grounds for a refund. Please note that vintage items are not sold as new and are likely to show signs of wear and tear. Once the claim is resolved and any relevant decision regarding the insurance has been made, any applicable refunds will be processed. Vinterior will then raise an insurance claim on behalf the Vendor with delivery company Proovia. In case of damage in transit for all resale items, Vinterior must be informed. In these cases, the Customer must provide photographic evidence to Vinterior and the Vendor or reject the delivery on arrival. All items are inspected on return.Īcting under the Consumer Rights Act 2015, customers may return faulty Goods that are damaged in transportation or the listing on the Site is materially inaccurate, misleading, or misrepresents the Goods. If an item is returned to the seller damaged, or in an unsuitable condition, Vinterior will not be able to process the refund and the seller may have to send it back to you (and ask you to cover the delivery costs). Once the item is returned to the Vendor in the same condition, the Vendor will confirm receipt and refund the Customer. The Customer is responsible for organising the return of Goods and for paying delivery costs. In case of a return, the costs of delivery (i.e., outbound delivery costs when Goods are sent from the Vendor to a Customer) are non-refundable. If in doubt, the Customer can contact the Vendor via the Site. We strongly recommend that buyer measures all access areas prior to making a purchase. In the return request, the reason for the return must be included along with photos of any damage of the Goods, if faulty.Īs with cancellations, the right to return an item does not apply to the following types of Goods, which are non-refundable: items that are personalised, bespoke or made-to-order to the Customer’s specific requirements.Īdditionally, the Customer may not return an item for "inaccurate listing” reason when its dimensions or other characteristics do not fit its requirements. To initiate a return, the Customer must click on Create a return on the order page on the Site. Once accepted, the buyer is in charge of the shipment and should organise it as soon as possible (except in the case of a return of faulty Goods). Can I return an item?Ĭonsumers based in the UK and European Union can request to return the Goods on Vinterior up to 14 days after the Goods have been received. To cancel the order, the Customer must follow the cancellation procedure on the Site by clicking on Create Cancellation on the order page. If the Customer cancels an order after an item has already been marked as dispatched for delivery, the costs of delivery are non-refundable. The right to cancel does not apply to the following types of Goods, which are non-refundable: items that are personalised, bespoke or made-to-order to the customer’s specific requirements. If a Customer changes their mind or decides for any other reason that they do not want to purchase the Goods before the Goods have been dispatched, they can cancel the order on the Site and receive a refund. Should you have any questions regarding your transaction, please contact the Vendor in the first instance. If the Customer is unsure about an item's condition, dimensions, quantity, or description, they can send their questions to the item’s Vendor by clicking on Ask the seller on the listing page of the Site.Ĭustomers shall receive the same level of consumer protection on purchases irrespective of whether they are buying from a Professional Vendor or Non-Professional Vendor. To protect our Customers from disappointment or the unexpected, we strongly encourage them to closely inspect item photos, descriptions, and details before purchasing anything on the Site, and then again upon delivery or pickup. Our Terms of sale were designed to treat both Customers and Vendors (including Professional Vendors and Non-Professional Vendors (as defined in the Site Terms)) fairly, in order to make the shopping/selling experience with Vinterior just as exceptional as the items.
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